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Platform (web app) release notes

Here's where you can find all our platform (web app) release notes.

Updated over a week ago

Platform Release Notes v2.18.1

25th July 2023

๐Ÿš€ Message for โ€œpoorโ€ calibrations

  • Poor and very poor calibrations no longer say โ€œinternal failure - please contact supportโ€ on the status mouseover. There is also some text which informs the user that the calibration may still be used - but that results could vary.

๐Ÿž Added fixes to experimental mode for users

  • Users should now have better results using experimental mode

Platform Release Notes v2.18.0

17th July 2023

๐Ÿš€ Features

  • Added more information about calibration on the status mouseover. This now displays the quality of the calibration and some descriptive text.

Platform Release Notes v2.17.0

14th June 2023

๐Ÿš€ Features

  • Renamed โ€œAutoSyncโ€ to โ€œClapSyncโ€

๐Ÿž Bugfixes

  • Fixed a bug where fbx and gltf extensions are enabled by default

  • Fixed a bug when reopening project/session screen from a previous error returned the error state

  • Fixed a bug when reopening rig screen from a previous error returned the error state


Platform Release Notes v2.16.0

04th May 2023 โšก๏ธ
โ€‹๐Ÿš€ Added โ€œexperimental mode camera typeโ€ field when creating a session

When creating a session, a prosumer user now has the option of specifying the camera type they have used from a set of predefined camera types if they are using experimental mode.

๐Ÿš€ Rate takes on take overview and take preview page

It is now possible to rate takes on the take overview and take preview page. A user can either give a thumbs up, or a thumbs down and choose a reason.

Platform Release Notes v2.15.0

25th April 2023

โ€‹๐Ÿš€ Calibration Modal

Have improved the speed of loading the create calibration modal (and by extension, the speed of loading the shoot details page)

๐Ÿž Rig download

Fixed a bug which was causing multiple of the same rig file to be downloaded when downloading rigs (sometimes as many as 30 files were downloading)

Platform Release Notes v2.14.0

20th April 2023
๐Ÿš€ Download full resolution video

You can now download the full resolution clipped videos with your animation. Under โ€œADDITIONAL_FILES โ†’ Full resolution videoโ€


๐Ÿž Bugfix with api endpoints causing 500 error

Fixed a bug with api endpoints that was causing 500 error. Users were unable to upload there take videos from the mobile app

Platform Release Notes v2.13.2

11th April 2023
๐Ÿž Fixed timezone bug affecting mobile app

Fixed a bug where the timezone was not being correctly set when the mobile app requested data (notably from the /api/v1/project endpoint)

Platform Release Notes v2.13.1

4th April 2023
โ€‹๐Ÿž Actor Takes have been fixed
Actors' takes that were previously failing and have now been fixed.

Platform Release Notes v2.13.0

2nd April 2023
โ€‹๐Ÿš€ Reduced the number of timezone options at sign in

The number of timezone options has been reduced from over 500 to 24
โ€‹๐Ÿš€ Removed the top panel on the dashboard and project overview pages
These panels have been removed as they were not providing useful information
โ€‹๐Ÿš€ Implemented a tour on the session list page and the dashboard
A new tour has been introduced on these pages. These will appear for all users once
โ€‹๐Ÿš€ Added a subscribe button to the top of all pages
There is now a โ€œsubscribeโ€ button at the top of all pages to help drive subscriptions
โ€‹๐Ÿž Bugfix 1
Takes without gltf now work
Old takes without the gltf key now no longer cause an error

Platform Release Notes v2.12.0

20th March 2023

๐Ÿš€ User's last run settings are used as default

  • When a user is starting a new run, the system attempts to prefill the run form with the settings used for the last run.

๐Ÿš€ Better timezone handling

  • Timezones are now handled in a better and more consistent way. The system uses the timezone on the user's profile first, before falling back to the timezone on the user's company.

Platform Release Notes v2.11.0

7th March 2023

๐Ÿš€ Improved UX for Calibration

  • Added tooltips for the start/end times on the Calibration form

  • Added guidelines for users on why their calibrations may have failed in the notification email they get on a failed calibration

๐Ÿš€ Improved Rigs processing speed to be 6-8 minutes faster

๐Ÿš€ UI changes

  • Rigs are now listed alphabetically on the rigs page and in the Take run dropdown

  • Different status icon for cancelled runs

  • Minor UI bug fixes

Platform Release Notes v2.10.5

3rd March 2023

๐Ÿž Bugfix

In the following scenario we were previously logged usage twice:

  • User has move credits (i.e. 100)

  • User starts a calibration

  • User start an action run before the calibration is finished (causing the action run to be queued)

    • The action run costs 50 credits (for example)

  • We deduct 50 credits from the users account

  • When the calibration finishes the action run starts

  • We then incorrectly deducted another 50 credits from their account

In the event that the second deduction of credits took them over the amount that they have on their account (and they were unsubscribed) an error would be raised and the action take run would be deleted.

This bugfix resolves the issue where we logged the usage again when the calibration completed

Platform Release Notes v2.10.4

2nd March 2023

๐Ÿž Bugfix

  • If a run used move credits and stripe credits an error would be raised when logging the credits to stripe. This caused the user to not have their usage logged to stripe.

  • This bugfix now correctly allows the usage to be logged to stripe

Platform Release Notes v2.10.2

28th February 2023

โ€‹Styling of login and signup page

  • Made the login and signup pages look better - both on desktop and mobile.

Platform Release Notes v2.10.1

28th February 2023

๐Ÿš€ Ability to add a promotion code during checkout

  • When accessing the stripe checkout a customer can now assign a promotion code

Platform Release Notes v2.10.0

27th February 2023

๐Ÿž Bugfixes and minor UI updates:

  • Fix issue with using Rig PRESETS with ready-only rigs

  • fixed issue with not showing Motion output for read-only rigs

  • fixed issue with rig progress bar not instantly updating

  • fixed issue causing Copy new from to fail for some Sessions

  • zeros as default values for video start-timing fields in calib/take forms

  • improve loading of take details page

  • Organisation is now called Workspace on registration page

  • Other minor bug fixes

Platform Release Notes v2.9.0

20th February 2023

๐Ÿš€ Unlimited Rigs to upload for all users

Weโ€™ve removed the limit on the number of rigs that you can upload.

๐Ÿš€ 9 newly added rigs ready to use for all users

Weโ€™ve added 9 new rigs - 13 rigs in total that are ready to use including UE5, Roblox, Decentraland, ReadyPlayerMe, Mixamo and more!

Note: weโ€™ve also renamed the following rigs as follows:

  • moveai_male_rig_v4 โ†’ Move_Mo

  • moveai_female_rig_v4 โ†’ Move_Ve

  • UE4_mannequin_v4 โ†’ Mannequin_UE4

  • metahuman_v4 โ†’ Metahuman_M

๐Ÿž Bug fixes:

  • Fixed issue with auto-populating Take/Calibration titles with invalid names

  • Fixed issue that avoids inputting 'Action end time' that exceeds the selected videos length

  • Fixed issue with causing the wrong rig preview to be initially displayed on the Run Settings form

  • Improve UX on mobile browser for both portrait and landscape modes

  • Fixed bug disallowing some users from creating new Takes if the video resolutions mismatched

Platform + Mocap Release Notes v2.8.0

9th February 2023

๐Ÿš€ Improved foot contact

Issues with jittery feet have been addressed and foot contact is now improved. Blue is the improved model.

๐Ÿš€ Additional Spine bone for higher fidelity animation

Users will now be able to map two spine bones instead of just one, resulting in more realistic representations of the spine. The second spine bone is optional (see below in red).

Note: rigs have been updated accordingly to v4.

๐Ÿš€ Improved tracking

The quality of tracking has been improved to better handle extreme moves like breakdance and backflips.

๐Ÿš€ Export related improvements

This release contains several improvements regarding the exports as follows:

  • Mapped bones are exported even if they donโ€™t have assigned vertex weights.

  • Root bone is always exported.

  • Namespaces export for .fbx.

  • Support of new export files: GLTF, C3D

๐Ÿš€ Render preview changes

The "unknown_" actor's label above the head has been changed to "moveai_" on the render preview while the default actor name and the output file name have also been changed.

Additionally, the logo has been added.


๐Ÿš€ Processing time speed ups

The processing of calibration is now 2x faster while action takes have been speed up by 1.2x thanks to several improvements in current release.

Platform Release Notes v2.7.1

26th January 2023

๐Ÿž Bugfix with downloading Take outputs from home and Session pages

Fixed a bug that on the Home and Session pages that was preventing users from downloading Take output files when they click on the corresponding Download icon.

Platform Release Notes v2.7.0

24th January 2023

๐Ÿš€ Support of USD and BVH file formats

We now support USD and BVH file formats along with FBX and MAYA, you can select the output file formats you wish and whether to add FBX namespaces from the โ€œFormatsโ€ section in the Take Run Settings form:

Note: C3D and GLTF formats will be available soon.


๐Ÿš€ Take downloads redesign:

We have updated the Downloads UI to allow for the different output file formats. We also added an โ€œAdditional Filesโ€ section where you can download the used rig, a rendered video of the output amination and an FBX file with the calibrated cameras:


Platform Release Notes v2.6.1

12th January 2023

๐Ÿž Bugfix with creating a new Session from an existing Session

Fixed a bug when you try creating a new Session from an existing Iphone Session via the โ€œCreate new fromโ€ฆโ€ button that was causing the page to be stuck on โ€œprocessing please waitโ€.

Platform Release Notes v2.6.0

12th January 2023

๐Ÿš€ Ability to create a new Session from an existing Session

You can now create a new Session from an existing one where you can drop one or more cameras or modify the Session info without the need to re-upload any videos. By clicking on the โ€œCreate new fromโ€ฆโ€ button available on the top right of an existing Session - you will be able to select the video cameras you want to have in your new Session and this will create a copy of the current Session only with the selected camera videos. Note: No Takes/Calibrations are copied.


๐Ÿš€ Maya file option for Rigs with controllers

You can now upload an optional Maya file for rig controllers alongside your rig file. You can then click on each controller crescent around bones and fingers to do the mapping.


๐Ÿš€ Our Cookie Policy is now available for all platform user


๐ŸžUI Minor changes and Bugfixes

  • pop-up forms are now scrollable on small screens

  • fixed UI issues with selecting videos when creating Takes on a mobile browser

  • video upload section is now at the bottom of a Session page.

Platform Release Notes v2.5.2

3rd January 2023

๐Ÿž Bug Fix where uploaded files were being sent to the static folder

Fixed an issue where uploaded files were being sent to the static folder on S3 - rather than the media folder.

Platform Release Notes v2.5.1

15th December 2022

๐Ÿž 500 Error fix with rendering run status

Fixed an issue with parsing the Failed run status message that was causing 500 error on accessing some Takes and Sessions pages.

Platform Release Notes v2.5.0

14th December 2022

๐Ÿš€ Queuing Takes to run once an active Calibration is complete



No longer need to wait to for a calibration to be processed then starting a Take run. You can now create a Take, select the in progress calibration and the run will get queued (with a blue status icon). If the calibration completes successfully any queued Takes will be processed immediately without the need of any further input from the user. In case the calibration has failed, any queued Take runs will be automatically cancelled.

๐Ÿš€ UI updates:

  • Video files are now listed in alphabetical ordering for easier lookup

  • For Failed runs, a refined message stating the reason of failure along with a link to contact support will be shown on hovering over the Failed status icon

Platform Release Notes v2.4.0

5th December 2022

๐Ÿš€ Take/Calibration titles are auto-populated with the selected video file names

No need to input Take/Calibration titles anymore! When you create new Takes/Calibrations, their titles will be auto populated with the corresponding video file names.

๐Ÿš€Rig mapping pre-sets

You will now be able to pre-set a new rig with body and finger mappings from an existing rig. If you have uploaded a rig which is similar to an existing rig that youโ€™ve already mapped - you can now use the pre-sets functionality to import the mappings from an existing rig and it will copy the body and finger mappings across.

Note: It is highly recommended that you only use this feature if both rigs have identical bone namings and that you double-check that the mappings are correct before proceeding to avoid processing failures.


๐Ÿš€ Other Minor Changes:

  • Removal of the Actor profile feature for Prosumer Organisations

  • Renamed โ€œUsernameโ€ to โ€œEmailโ€ on the login page.

  • Some UI bug fixes

Platform Release Notes v2.3.5

29th November 2022

๐Ÿš€ Support for GoPro Hero 10 cameras in 2.7k resolution

You can now create Sessions with GoPro Hero 10 at 2.7k resolution.

Platform Release Notes v2.3.4

29th November 2022

๐Ÿž Bugfix with setting up Organisation default Rigs

Fixed an issue with setting up the default Rigs for new Organisations that signed up from 21/11/2022. This issue caused Take runs to fail. You should be able to run these Takes again.

Platform Release Notes v2.3.2

24th November 2022

๐Ÿž Bug fix with processing Rigs

Fixed an issue with processing rigs causing them to fail. If you uploaded a rig between 21-11-2022 and 24-11-2022 that has failed, you will need to go to this rig page and click on the update button to re-process it.

Platform Release Notes v2.3.1

22th November 2022

๐Ÿž Bugfix with the Platform access

Fixed an issue that caused the Platform to be slow/unresponsive between 21-Nov-22 and 22-Nov-22.

Platform Release Notes v2.3.0

21st November 2022

๐Ÿš€ You can now invite users to join your organisation

There may be other users within your organisation who also wish to join. In order to add additional users, you will need to access the โ€˜invite usersโ€™ tab which is now situated in the top right of the page when clicking on your account name.

Once they signed up, they will be able to see your Move projects and collaborate!

๐Ÿš€ Speed improvement with setting up a new user accounts

6x speed improvement with signing a new user and setting up their organisation with the default Move Rigs.

๐Ÿš€ Runs are now faster by 4-6 minutes

We have reduced the burden of initialising new Calibration/Take runs, making them run faster by 4-6 minutes.

๐Ÿš€ Support Form added to the side nav. bar

You can now access the support form to submit any problems from the side nav. bar on the platform.

๐ŸžFixed bug with Session uploaded videos not playing on different browsers

Once video files are uploaded via the Iphone app, the videos could be in a progress state (meaning its still encoding) and you wonโ€™t be able to play it or use it for take/calib/actor creation, this should take a couple of minutes and then without refreshing you will be able to play and select the videos to create your takes/calibs.

๐Ÿž Fixed bug with generating Maya HIK files for Take run

You will be able to download Maya file outputs for your new Take runs.


Platform Release Notes v2.2.0

10th November 2022

๐Ÿš€ Your Company is now called Organisation

We have replaced the term โ€œCompanyโ€ with โ€œOrganisationโ€ across the platform.

Ex: When you sign up you will be asked to provide a name for your โ€œOrganisationโ€.

Note: In upcoming releases you will be able to invite users to join your Organisation.

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