Frequently asked questions regarding the Multi-Cam system
70 articles
Are there any ongoing issues with our servers?
Do you offer facial capture?
Can you capture animals?
Can you capture objects?
Does the actor's clothing affect the motion capture quality?
What is the optimal calibration protocol?
What is the importance of performing the T-pose?
What is the optimal take protocol?
How can I check the calibration quality?
What is a good pixel score for a calibration?
I want to capture multiple actors. Does the calibration process need to be performed by each actor?
How many cameras can I use with the experimental mode?
How to remove a camera from a session?
Can I change my organisation name and email address?
Can I subscribe to the Creator Plan?
Can I use the host as a camera?
What size capture area do I need and how many people can I capture?
How well does your system deal with occlusion?
Can the cameras be mounted at different levels?
Do the cameras have to be stationary?
What if one of the cameras is bumped?
Does every actor have to do a calibration?
What if somebody goes out of the capture volume?
Can I capture select people within a scene?
Can you capture fingers?
How accurate is your finger tracking?
How can I improve my finger-tracking quality?
Can I capture hands without the body?
What lighting conditions can you deal with?
How can I capture my motion accurately with a phone as old as the iPhone 8?
How does your accuracy compare to an optical marker-based system?
What is the quality of your system?
How do you compare to Vicon & OptiTrack?
How can I keep my iPhone screens unlocked?
When uploading I am receiving the ErrInvalidServerStatus error message. What does this mean?
What is the recommended method for uploading to the web app?
My takes aren't uploading from the mobile app to the web app, how can I fix this?
Does the iPhone app require an internet connection?
Does it matter if my devices are running different app versions?
Can I export my footage from the iPhone app?
Can I change the resolution settings on the iPhone app?
What should the pose of the uploaded rig be?
Do you support rigs of any height?
What are the output formats?
Can I use the Move AI system just to retarget animation without reprocessing the take?
Can I delete the uploaded rig(s) I don't need?
What's the FPS of the output results?
Do you export meshes?
Why is my rig pink on a preview?
May I upload the already animated .fbx?
How many rigs and objects may there be in the .fbx?
What types of data stored in .fbx do you support?
What's the difference between Pre-retarget and Retargeted .fbx?
I don't have all 5 finger bones in my rig. What to do?
Do I need to map all bones?
How to choose the hip bone?
Do you transform uploaded rigs in any way?
What's the difference between the rigs with the move.ai_ prefix and all others?